Good questions, plainly answered.
Everything about the device, the blends, and getting one to your door.
The product
What is Cozi Cloud?
Cozi Cloud is a disposable, nicotine-free aroma diffuser designed to deliver a botanical aroma experience without nicotine or tobacco.
Does Cozi Cloud contain nicotine?
No. Cozi Cloud contains 0% nicotine and no tobacco.
Is Cozi Cloud a vape?
Cozi Cloud is designed and marketed as a disposable aroma diffuser, not a nicotine or tobacco product.
Is it safe to use?
Our blends are made from botanical extracts and food-grade ingredients, produced in facilities that follow strict quality controls, and every batch is tested before it ships. Cozi Cloud is intended for adults 21 and over. It is not a medical device and makes no health, wellness or therapeutic claims — if you're pregnant, nursing, or managing a respiratory condition, check with your doctor first.
How many puffs do I get?
About 600 draws per device. For most people that works out to somewhere between one and two weeks of everyday use, depending on how often you reach for it.
What's actually in it?
Plant-derived botanical extracts and essences, food-grade vegetable glycerin, and natural botanical flavor. 0% nicotine, 0% tobacco, no vitamin E acetate, no diacetyl. Full ingredient lists live on each blend's page.
Which blend should I start with?
Pick the aroma you like the sound of. Energy is cool mint, Focus is bright strawberry with an icy finish, Calming is mellow blueberry, and Wind Down is soft cotton candy. Most people end up with two.
Ordering & shipping
How much is shipping?
Flat $5.99 anywhere in the US. Shipping is free once your order reaches 3 devices ($74.97+).
How quickly do orders ship?
Orders leave our facility within 1–2 business days, with standard delivery landing in 3–5 business days after that. You'll get tracking by email as soon as it's on the way.
How much does a device cost?
Every blend is $19.99, down from $24.99. Same price across all four — pick by moment, not by budget.
Do you ship internationally?
Not yet. We're US-only while we launch, with more regions planned. Wholesale partners outside the US should reach out directly.
Returns & support
Can I return a device?
Unopened devices can be returned within 30 days of delivery for a full refund. For safety reasons we can't accept opened devices unless something arrived faulty.
Something arrived damaged — now what?
Email thecozicloud@gmail.com with your order number and a photo. We'll send a replacement straight away, no return needed.
Do you offer wholesale?
Yes. Retail-ready packaging and a countertop display are available to stockists — send us the details on the wholesale page.